Frequently Asked Questions
Everything you need to know about your MATTERS experience.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders over $150 qualify for free standard shipping, while international rates are calculated at checkout based on location.
How can I return or exchange an item?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific 'Fit Note' on the item description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Where are MATTERS garments produced?
We prioritize ethical manufacturing. Our collections are produced in certified factories across Portugal and Italy that adhere to strict fair labor standards and sustainable production practices.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.